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What are the Minimum Technical Requirements for running the courses?
Will the courses run on an Apple Mac?
How do I take a course?
How do I exit my course correctly?
I’ve lost my password. How do I retrieve it?
The courses will not launch
Pages aren’t loading correctly?
I'm trying to review the course, but part of the screen is missing or I have to scroll on most pages.
How can I prevent this?
When I next login into my course, does it take me to the last page accessed?
What exactly is a Skill Assessment?
How do I see my scores?
What can I do to improve my scores?
Will my scores update on the course menu after I have exited my course?
Do the courses offer any testing?
Can I earn a course certificate for taking a course?
Do the courses conform to any syllabus or certification?
I'd like to report an error in one of the courses. Who should I contact?
What are the minimum technical requirements for running the courses?
“I’ve got a PC, will the courses work on it?”
Answer:
The minimum
requirements are:
500MHz Processor.
128MB RAM.
800 x 600 is recommended.
Windows 2000, XP, Vista, or 7; Mac OS X v10.4 and higher, Windows XP (SP2 or later), Windows
Server 2003 (SP2 or later), Windows Vista, Windows Server 2008.
Internet Explorer 6.0 or higher; Firefox 3.0 or higher; Chrome 3.0 or higher; Safari 4.0 or higher.
Course Administrators must use Internet Explorer 6.0 or higher.
56K minimum connection; broadband (256 kbps or higher) recommended.
Windows Media Player 9.0 or higher.
JavaScript, popup windows and cookies enabled.
Adobe Flash Player 10.0 or higher.
Sound card with speakers or headphones strongly recommended.
Note 1: We do not recommend or support installation
of the Yahoo and Google toolbars.
Note 2: Because Mindleaders launches in a pop-up window, pop-up blocking
software must be
disabled. If you have a firewall or cookie management
software, please allow www.mindleaders.com
as a trusted site.
IMPORTANT: Netscape, Firefox and AOL browsers
are not supported.
Please read the information on Pop-up Blockers.
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Will the courses run on an Apple Mac?
Answer:
Apple Mac isn’t supported.
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How do I take a course?
Answer:
To take a course, please make sure you are using a Windows PC connected to the Internet running
Microsoft Internet Explorer 5.0 or higher, and that you have a unique Reach Internet ID and Password.
Go to http://www.reachinternet.co.uk/elearning and enter your User ID and Password and click
‘Sign-on’.
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How do I exit my course correctly?
Answer:
When you have finished your session, please follow the simple steps below:
- Please click on the ‘Exit’ button located on the bottom navigation bar in your course.
- A screen will appear saying ‘Thank you for taking this course’ Click the X button to close it.
- The Welcome screen behind will automatically close.
Note: If you exit your course incorrectly your scores and bookmaking will not be recorded.
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I’ve lost my password. How do I retrieve it?
Answer:
If you lose your password please speak to your training administrator within your organisation,
or email us on: admin@reachinternet.co.uk.
We will shortly be introducing an automated system for retrieving your password.
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The courses will not launch
“I click to launch the course and a welcome screen appears but nothing else happens. What do I do?”
Answer:
It is very likely you have a Pop-up Blocker installed on your computer. This can be easily disabled by
following the simple instructions in this document. Please click here to view the Pop-up Blocker PDF.
If you experience further difficulties, please email us at: admin@reachinternet.co.uk
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Pages aren’t loading correctly
“Some of the pages don’t appear correctly, for example ‘Page cannot be displayed’.
Is there anything I can do to resolve this”
Answer:
You might have to clear your cache in Internet Explorer. Cache/temporary web pages are
stored in your PC. These are used to load web pages instead, as it is quicker.
In Internet explorer please go to: 'Tools', 'Internet Options'
1) Click on 'Clear History' and press ‘Yes’, and click on 'Delete Cookies'
2) Click on 'Delete Files' and tick 'Delete Temporary Internet Files’, then click ‘OK’
3) Click ‘Apply’ then ‘OK’
4) Please exit all Internet Explorer windows.
Go to: www.reachinternet.co.uk and try again. If the problem persists, please do not hesitate to
contact us on 0870 479 0750, or email us on: admin@reachinternet.co.uk
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I'm trying to review the course, but part of the screen is missing or I have to
scroll on most pages. How can I prevent this?
Answer:
Please change your screen resolution by going to ‘Start’, ‘Control Panel’, go to ‘Display’, ‘Settings’.
Please select 800 x 600, if possible. You can also turn off the browser toolbars to provide more
viewing space. If you use a 640 x 480 screen resolution, you will need to scroll on some pages.
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When I next login into my course, does it take me to the last page accessed?
Answer:
The courses automatically bookmark to the last page accessed. This happens when you click the
‘Exit’ button in the bottom toolbar. The next time you access that course you will be taken to the
bookmarked location. This works no matter where you access your courses.
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What exactly is a Skill Assessment?
Answer:
Each html course includes a 30 question Skill Assessment, which evaluates your knowledge of
the course material. The Skill Assessment, accessed through the Tools button in the course, may
be taken prior to, during, or taking the actual course. Scores are tracked by unit and include
initial, current, and best scores. Scores are available to the student immediately. Based on the
scores received, students can skip topics in which they demonstrate proficiency, thus reducing
training time. (Please note: Skill Assessment isn’t available on ECDL courses)
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How do I see my scores?
Answer:
You will see your score when you log in to your course. You can also see this by clicking on tools
in your course and selecting either ‘Skill Assessment’ or ‘View my Scores’ (Please note: View my
Scores isn’t available on ECDL courses)
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What can I do to improve my scores?
Answer:
Once you have completed a unit, please go back and re-answer every question in that unit.
If you answer more questions correctly, an improved score for that unit will be recorded.
See Scores PDF.
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Will my scores update on the course menu after I have exited my course?
Answer:
You will need to log out and log back in again to allow your scores to be updated.
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Do the courses offer any testing?
Answer:
Yes. Reach Internet courses offer testing in two ways. A student will encounter and answer
questions as they take the courses. These questions engage the student and this facilitates
subject mastery. All Reach Internet courses also have Skill Assessment modules (Except ECDL
Courses). The Skill Assessment modules can be used for pre or post testing.
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Can I earn a course certificate for taking a course?
Answer:
Upon mastering a Reach Internet course, you will have the option to print a completion certificate.
(Please make sure the printer is set to Landscape by clicking on ‘File’, ‘Page Set-up’, select
‘Landscape’, then click ‘OK’).
The certificate, available in two styles, includes your name and the course you have mastered
(This excludes the ECDL/ICDL Courses. The ECDL & ICDL Foundations do not allow certificates
for the ECDL & ICDL courses.) Instead, you must take the ECDL or ICDL examination at an
approved test centre in order to receive certification. Please see: www.ecdl.co.uk for more details.
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Do the courses conform to any syllabus or certification?
Answer:
Yes. Reach Internet offers quality training on applicable courses, which conform to the certification
syllabus
For details of our certification track courses click here to view the PDF.
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I'd like to report an error in one of the courses. Who should I contact?
Answer:
Please contact Technical Support at: admin@reachinternet.co.uk or call us on 0870 479 0750.
We are open between 9am – 5:00pm Monday
– Friday.
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